Frequently Asked Questions (FAQ)

I want to order a pie. How do I do that?

If you are in the LA area, please use the “Order Now” button above and place your order online from one of our multiple pie shops. Please note that we do not take any orders on the phone. If you would like to order a pie to be shipped, please order here.

How long will my pies last?

Because we bake without preservatives, with only the freshest ingredients, we suggest enjoying your Winston Pies the day they are purchased or over the course of the next 2-3 days (stored at room temperature). Because our Harvest Apple Pie is made with very little sugar, we recommend enjoying within 2 days.

How do I store my Winston Pies?

Please always store your Winston Pies at room temperature only (DO NOT REFRIGERATE) unless noted on the box. We recommend cracking the lid to let air circulate and to avoid the humidity making the crust soft.

How do I re-heat my pies if I purchased them and they are frozen?

Check out the instructions here Pre-heat your oven to 325 degrees. Bake your full size pie 25 minutes. It will likely still be cool inside. Let is sit until it comes to room temperature. Be careful not to overbake as it has already been baked completely. If you like your slice warm all the way through, once you re-heat and bring to room temp, we recommend slicing and heating each slice individually. If re-heating a mini fruit pie, bake about 12-15 minutes and then let sit until it comes to room temperature.

Do you do custom pie flavors?

We are always experimenting with new flavors of pies and our menu is updated often. Please email or call to inquire if there is a pie we can make that is not listed on the Website. Unfortunately, we do not make custom flavors and do require a minimum order for baking a flavor that is not currently featured as a seasonal flavor.

Do you deliver?

Yes, we deliver locally. Delivery fees vary depending upon distance from the store. If you are within 5 miles of one of the pie shops, delivery is typically $8. If you would like a pie delivered within Los Angeles but beyond the 5-mile radius, please email catering@winstonpies.com with the address and we can provide you with a delivery quote if delivery is available for that location. Please use our website links for a delivery quote.

Do you ship?

Yes- please check out our national shipping page here!

Are any of your pies gluten-free?

Yes! Many of our pies can be made Gluten Free. Our all-butter Gluten Free crust uses Bob’s Red Mill 1-to-1 flour. We also make monthly specials that are often Gluten Free.

Are any of your pies vegan?

We offer a rotating vegan option and several of our pies can be made vegan upon request.

Do your products contain nuts?

Some of our products contain traces of almond extract (Carolina Classic Cherry), and we do share baking equipment amongst all products. Please inform us of any allergies and we can do our best to accommodate your needs.

Do you have any sugar-free products?

We are happy to make you a pie with no sugar added, just order online with 24-hours advanced notice. Harvest Apple and Peach Nectarine (when in season) can be made no sugar added. Please note, there is natural fruit sugars as well as a bit of sugar in the crust. We do not use sugar replacements like Stevia to sweeten the no-sugar added pies. A no-sugar added pie requires 24-hour advance notice since it is made custom to order.

How far in advance should I order?

We can usually guarantee an order if placed within 48 hours of pick-up. Please call us if you have any questions about placing an order well in advance of pick-up.

How many people do your pies serve?

  • Winston Full Size Pie (11-inch): Feeds 7-11 people

  • Winston Mini Pie (8-inch): Feeds 1-3 people

  • Winston Hand Pie (5-inch square): Feeds 1

  • Winston Pie Bites – 1 Dozen (2.5-inch round): Feeds 6-12 people

We Love Feedback!

Have feedback about our products or service? Please contact us directly at:
feedback@winstonpies.com.

 

 
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